Regardless of where the articles are delivered, Volcom undertakes to reimburse the customers for articles he wishes to return, under the terms and conditions set forth below and for orders above 75€/£.

During the 30 days following receipt, under certain conditions www.volcom.eu will reimburse an article which the customer does not find entirely satisfactory and in the currency used for payment.

Note: Volcom will refuse to accept any damaged, worn, soiled or incomplete articles (label and original packaging required). Once the returned article(s) have been received and processed by our Logistics department, a refund will be made as soon as possible, via the method of payment used to place the order.

To start a return please email our Customer Service team at eu.service@volcom.com and have your order # and items you wish to return available.

EU website delivers to: Belgium, Denmark, Finland, Ireland, Italy, Luxembourg, The Netherlands, Portugal and Sweden.

Currently we do not have a program within our system that notifies customers of an item becoming available from a backordered status. The majority of our apparel and accessories are seasonal runs and typically only lasts a couple months before the item is either discontinued or re-vamped into another like item. We do not have any back stock of items that we created in previous seasons and are unable to place a personal or custom order for these items. You can also check our Dealer Locator to see what retail stores and authorized dealers are in your area that might possibly have the item you're looking for in stock.

Volcom currently accepts Visa, MasterCard, American Express and PayPal as a form of payment for online orders. We do NOT accept international methods of payment at this time.